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Orders & Returns Policies

Before U Order

PLEASE NOTE:In order offer the best service and prices to our customers, we handle all orders, exchanges, returns and customer support online or via fax only. We cannot accept orders by phone. All orders must be placed online at our web store, or by fax or mail. Our policies, terms and procedures apply to all orders. For orders where a signed order is not possible, Customer agrees that their order and/or signature accepting order from transportation company is authorization for placing order and agree to honor and pay for credit card charges. We care and are here to help ensure you have an enjoyable shopping experience. You may reach us at:

  • Leslie's Best, Inc.
  • Toll Free Fax: 1.877.869.6337
  • Email: Click here
  • For live assistance, please click the Live Chat button shown on the lower right side of most of our web store pages.
  • Office Hours: Mon-Thurs 10 am to 4 pm MST. Fri 10 am to 3 pm MST.
  • Holiday Schedule, click here

To view payment options and terms, please click here to read our Knowledge Base article, Payment Options & Purchase Order Terms


Click here to view our Knowledge Base category, Frequently Asked Questions (FAQs).


Due to the delicate nature of our products, we regret that we are unable to accept sample orders.

Shipping Waivers

Click here to read our knowledge Base article, How to Get a "Signature Required" Package Delivered if Nobody's Home


It is important that customers check their orders the day it arrives to make sure it arrived free of damage and is correct. Any order errors (such as wrong colors, sizes, item numbers, incorrect quantities, etc.) must be reported within two (2) days of receipt of order. Any errors or shortages cannot be processed after the two (2) day deadline.

Damaged Shipments

All merchandise is carefully checked when received from the manufacturer and checked again when shipping. Thus it is rare that merchandise is shipped damaged. Since stones may come loose or even fall out in shipping, we highly suggest checking for any stones that may have fallen out before opening the protective wrapper. If a stone has fallen out, it would typically be sitting at the bottom of the clear wrapper. If you wait until after you open the protective wrapper, the stones are so lightweight they could possibly fly across the room and get lost. So please note that we will not replace stones, perform repairs, nor accept returns or exchanges on opened crowns/tiaras that are missing stones or show signs of use or abuse.

We rarely receive damage claims from our customers, and the few we've received are usually damage caused by the shipper. We cannot be held responsible for products damaged during shipping. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery and to properly file all freight claims to obtain replacement equipment or compensation for repairs. Upon delivery to the freight carrier, the shipment technically becomes your property. We make every effort to ensure that all shipments are packed carefully to avoid damage, which greatly reduces the likelihood of damage during transit. Nonetheless, shipping damage can sometimes still occur. If you receive merchandise that is damaged, here’s what you can do to make sure you get the best outcome:

  • Before signing the delivery receipt, make sure you have received all the items on your order (unless the receipt specifies that something will be shipped separately). If anything is missing from the shipment, note this on the delivery receipt and have the driver sign your copy.
  • Always note any external damage to cartons on the delivery receipt and have the driver sign your copy. You may also want to list the items that are damaged, and how and where they were damaged.
  • We recommend that you unpack each carton in the driver's presence and carefully inspect each item. Note any damage on the delivery receipt and have the driver sign your copy. Contact the carrier immediately to file a claim.
  • If you discover concealed damage after the driver has left, immediately call the carrier and request inspection. Keep all the packing materials and contents in the same condition as when the damage was discovered.
  • It is a good idea to take pictures immediately after discovering concealed damage in order to support your claim.
  • We do not refund freight.
  • Once we receive your written correspondence, we will email you instructions on how to proceed.
  • All damages must be submitted within 3 days from delivery date. No returns or exchanges will be accepted after the 3 day deadline.
  • All defects must be submitted within 7 days from delivery date. No returns or exchanges will be accepted after the 7 day deadline.
  • Other than the shipping damage, damaged or defective merchandise must be returned in perfect, unworn condition; and its original protective plastic wrapper is unopened and in it's original condition. All returned damages and defects must have a RMA # on the outside of the box or they may be refused.
  • Refunds for damaged items are decided by the shipping company, not by Leslie's Best, Inc.
  • If customer does not follow the procedures listed herein, neither a claim nor refund will be processed under any circumstances.


At, we stand behind the high quality of our products. If your product develops a defect, you may send it back and we will gladly replace with the same version if the following conditions are met. Before returning the defective product, it must first be authorized by DanceCheer.NET within 7 days of delivery and must include a Return Merchandise Authorization Number (RMA#). At that time, you will receive the return shipping address and mailing instructions. The following are the conditions for exchanging defective merchandise:

  • If the product is found to be defective, it will be replaced with the same item and customer's cost for returning the defective item will be reimbursed if RMA was included.
    • Please be specific as to the defect and make sure the problem is with the merchandise and not with something on your end (ie: malfunctioning VCR, cassette player, etc.). We will check the returned merchandise before replacing it. If we find that the returned merchandise is not reasonably defective, the item will not be replaced and customer will be responsible for all shipping and handling costs.
    • All music CDs carry a 60 day warranty on any manufacturer defect. If your music mix CD develops a defect within 60 days of the purchase invoice date, you may send it back and we will gladly replace with the same version.
    • All defective products must be reported within 5 days after delivery.
    • All returns of defective merchandise need to provide an explanation of the defect and must first get a Return Authorization Number (which is valid for 14 days from the date issued). Credits are subject to inspection of the defect. On shortages, damages in transit and defects, claims must be made within 5 days of receipt of goods.
    • We will be happy to reimburse for actual shipping on items that meet these terms and are shipped via the methods that have been approved when assigned the Return Authorization Number.


We jump over hurdles to get orders to our customers by their deadlines, and we have an awesome track record! We deal with professional sports teams, Hollywood movie studios, large school districts, and other individuals and organizations who always need everything YESTERDAY! So we work hard to make the impossible possible. If you list a shipping deadline on your order and the shipping method you ordered will not get it there in time, we will try calling you to give you other shipping options and prices that will ensure you get it by your deadline (this does not include custom or made to order products like poms, imprinted items, etc.). If you need to receive an order within 4 weekdays, we HIGHLY suggest calling us with your order so we can make sure your order is processed immediately and discuss delivery service options. When ordering "guaranteed" delivery services, it is our commitment to make every effort get that order to you within the timeframe of the guaranteed delivery method you ordered. Because of the nature of rush orders, we attempt to contact you via telephone, email and the cart to compensate for any shortened timeframes. Your shipping will be charged separately once we obtain your written approval. If you ordered one of the guaranteed delivery methods and did not call for a quote, and we are unable to reach you by the time the courier picks up for the day, we will ship your order via Standard Delivery and charge your shipping separately from the original cart charge. The only exception to this is if you note in the "Comments" box on your order that you approve for us to ship at any cost.

Please remember that though delivery companies guarantee certain deliveries, none of the delivery companies have a 100% track record for being on time. It's probably more like 99.9% of the shipments that are on time. That is why we suggest on the website that customers, whenever possible, try to get their packages at least one weekday early just in case they fall in that 0.1% group that does not get their package on the courier's guaranteed date. If an order shipped via guaranteed delivery does not reach you by the guaranteed time as specified by the delivery service (through no fault of yours or weekends, holidays, natural disasters, or other reason noted on the carriers' terms), then we will reimburse you for the difference between that shipping rate and the rate for the actual shipping received once the delivery company has researched the shipment and approved reimbursement. Rush orders received after noon (Mountain Time Zone) may not ship the same day.

To avoid delays, please make sure all your information on your order is correct and that you provide us with a daytime phone number where we can easily reach you...because otherwise we have to process your order according to the delivery method's timeframe you chose. Due to our credit card merchant's policy, if we are unable to reach you on orders over $100, we reserve the right to ship the order to the billing address with signature required. Orders delayed due to customer providing us with incorrect address cannot be returned. Also, if you need your order by a specific date, and order a delivery method that is not guaranteed, we are not liable if it does not arrive by your deadline. PLEASE REMEMBER: Shipping delivery times do NOT include production times on items that are not in stock items. Please also note that during the rush season dates noted on the website, orders may not ship for several days due to the significantly higher volume of orders (so the delivery transit times listed are in addition to the order processing time). Ordering faster shipping only changes shipping time, not production time. Leslie's Best, Inc. is not responsible for delays in production and shipping times that are beyond our control. Ship dates may be delayed on imprinted items if artwork is not received with order or if it requires clean up by the art department. This includes but is not limited to holidays, acts of terrorism, natural disasters, delivery company delays, etc. We try our best to communicate potential delays whenever possible. We ship FOB Point of Origin, so the customer takes title once the order leaves our docks. Orders that are drop shipped will not typically be sent tracking numbers. If you would like a tracking number, please contact us and we'd be happy to get it for you. Otherwise, we strongly suggest contacting us immediately if you have not received your package by the due date so we may track it to make sure there are no problems with the shipment. Any items lost, damaged or delayed by transportation companies (or other delays as noted above) are beyond our control. Claims for lost/d deadline. So if your package is lost or stolen, please let us know immediately and specify your deadline so we may work to get you taken care of.

RUSH SEASONS: Due to the significant increase in the volume of orders (especially rush orders) during our rush season, we cannot guarantee same day shipping on rush orders during the following time frames:

  • August 15th - October 15th
  • September 1st - September 30th
  • December 9th - December 23rd

So please allow extra time for processing of orders during the rush seasons. We will try our best to get orders out the same day, but cannot guarantee all rush orders will ship the same day.

HOLIDAY SHIPPING NOTE: Expedited deliveries' transit times after December 9th may be slower than the delivery times listed above due to the larger shipping volumes. For example, after December 9th Priority Delivery is not averaging 2-4 weekdays and FedEx and UPS 1, 2, 3 Day deliveries may no longer be guaranteed for 1, 2, 3 weekdays. Please call us if you have questions on whether a delivery method will get to you by your deadline so we can make sure you choose a delivery that is guaranteed to reach you in time (this is suggested for any time of the year, but especially so for the holiday shipping season).

Cancellations, Refused Orders & Order Problems

If you need to cancel your order, and you are able to notify us before your order is processed for shipment, then we will be happy to cancel it for you. If your order has already been processed for shipment by the time you contact us to cancel your order, it will be handled as a return at that time and may incur a restock fee. On cancelled orders that have already been charged, but have not been shipped will incur a 10% cancellation fee (figured from the total charged to the customer's credit card). This helps us to not lose money when paying employees to handle cancellation paperwork necessary to refund the customer's payment. Please allow up to two weeks (not including holidays and closures) for your refund to show on your account. So when ordering, please review your order and shipping carefully before pushing the "Submit order"button to finalize your order. We are here to help you if you have any questions before placing your order.

Online orders are automatically processed using our order management program using the delivery method customer selects. If the customer orders using a delivery method that states the transit time may cause the order to be delivered after the customer's deadline, any cancellations of the order will be handled as a return and will incur restock fees as stated in that product's Return Policy.

All cancellations must be in writing (either via fax or email). We will email confirmation of your cancellation within two business days along with information on any possible cancellation fees. We cannot be liable for any cancellations not received, so if you have not received confirmation that we cancelled your order, please contact us immediately to ensure we received your cancellation request.

Refused orders (those not accepted by the purchaser from the delivery company) on any product will not be processed and will be held until customer makes arrangements to have merchandise picked up. Any refused shipments not followed up within 14 days of refusal will be forfeited and exceptions. Customer is responsible for all shipping costs incurred by Leslie's Best, Inc due to refusal of deliveries.

Orders returned due to problems with deliveries that are through no fault of Leslie's Best, will be handled like a refused shipment.

Order mistakes are rare, but unfortunately they happen with every merchant. If you received the wrong item or quantity, then please contact us within 1 day of receiving the order and specify the mistake. We will promptly replace the wrong item at no cost to you, and arrange to have you return the incorrect item to us. If it is too late for us to meet your deadline and you wish to return the order, then we will waive the restock fee if you ordered using a rush delivery that corresponds to that deadline. Otherwise if you choose not to have us replace the incorrect item, your order will be handled like a return and will incur restock fees.

Please note that due to manufacturing changes, repeat customer may occasionally encounter products that have slight variations from the products on their last order. Any significant changes will be reflected in the product’s description and image, therefore we cannot process these types of variations under our error policy. Unless the product has been incorrectly represented on our website, returns related to these types of product variations will be handled according to our return policy. If you have a product you wish to order on a regular basis (i.e. for annual events like pageants), please contact us at least 4 months prior to your deadline so we can arrange to stock that product for you in time for your events.

Exchange Policy

Most exchanges are not charged a restock fee like returns as long as you are exchanging for a product of equal or greater value. All exchanges must have RMAs and must be in our hands within 20 days of receipt of order (the "RMA Expiration Date").

Click here to request a return or exchange

Return Policy

Customer satisfaction is our #1 priority. Rule, rules, rules. We hate them but they're important for protecting the customer as well as the retailer. So here goes...Returns and exchanges are gladly accepted within 20 days of invoice date under the following conditions. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Wholesale web sites like ours typically work with businesses and operate on an extremely low margin of profit. Return or exchange requests are rare in the wholesale industry, and returns or exchanges generally result in a net loss on the transaction. Thus most wholesalers have a strict return policy compared to more expensive retailers, because retailers reflect those losses in their prices. We are unable to accept returns on the products on this page. We will accept exchanges under the following conditions:

  • BEFORE returning your merchandise, please be sure to click here to request a return. If your return is approved, you will be emailed a Return Form along with detailed instructions. Returns or exchanges will not be accepted after 21 days from receipt. The date of receipt is defined as the date of the first delivery attempt and is not dependent on if the customer actually receives the package. Returns without Return Forms in the package or returned after the RMA expiration date are considered unauthorized returns, and will be held and not processed. If merchandise for unauthorized returns is not claimed within 14 days of the date we receive the package, it becomes the property of Leslie's Best, Inc.
  • Unused and unopened merchandise with its original packaging and accessories are able to be returned within 21 days from delivery date for an even exchange or refund less a 25% restocking fee. All returns must be received within 21 days of receipt for the related order and must include a Return Merchandise Form. No returns or exchanges will be accepted after the 21 day deadline. All items must be suitable for resale.
  • Sale items, closeout items, modified items, and special order items cannot be returned or exchanged.
  • Customer is responsible for all shipping charges for shipping the replacement merchandise on exchanges.
  • Only one exchange is allowed per two orders.
  • The packaging of the item must not be torn, cut, written on, or bent out of shape. All items returned in other than in their original condition and original packaging will be refunded less a 50% re-packaging fee (plus the 25% restock fee if it is a return and not an even exchange). Customer will be liable for items damaged in the return shipment, so we highly suggest the customer purchase shipping insurance and tracking on return shipments for their protection. We will email you to notify you about any damaged returns, after which you have 14 days to file a claim before it becomes property of Leslie’s Best.
  • Exchange must be for equal or greater value. If exchanging for an amount less than the return, then you simply will receive the lower priced item at the price of the item being returned for exchange.
  • We do not refund freight.
  • To request an exchange, please click here to complete our RMA Request form within 10 days of delivery date.
  • Unauthorized returns will not be processed under any circumstances. Unless an RMA number is requested within 7 business days after the receipt of the merchandise, and the return items are postmarked within 3 business days from the receipt of the RMA number, return will not be processed and no credit will be issued.

Click here to request a return or exchange

Net 30 Policy

Those paying by purchase order or on a NET 30 terms, simply fax or mail your order. Payment by Purchase Order is reserved for U.S. Public, Private, Parochial, and Church schools only. We cannot accept purchase orders from boosters or private organizations. Purchase orders are also accepted from pro and semi-pro or arena teams, and from government organizations. Non-school orders may be required to apply for credit in order to qualify for Net 30 terms, and application must be approved before orders may be placed on Net 30 terms. Purchase orders must be signed by a Principal, Superintendent or Authorized Purchasing Agent, must be shipped to the school, and will be shipped with signature required. Letter of Guarantor is required for non-school orders over $250. Please include shipping and handling in the total on your purchase order. Purchase orders are not accepted for sample orders. A billing charge of $5.00 will apply to orders of less than $100.00. For purchase orders not paid within 30 days of invoice date, the outstanding balance will start accruing a late penalty per month (as shown on your invoice at the time of purchase). Orders not paid within 90 days of the invoice date will be subject to as much as a 50% collections fee. In the event you return everything your ordered on the purchase order, you are still liable for late fees, shipping, restock fees, and any other charges stated on this webpage. Please be sure to include a contact phone so we may contact you if we need to regarding your order. Also include a fax number so we may fax the invoice. Invoices will only be sent via fax and/or email (other than any notices regarding collection). We will send confirmation of the order within two (2) business days of receipt of order. If you have not received confirmation within that time, please contact us immediately to make sure we received your order. Please contact us before placing your order if you have any questions. We're happy to help!

International Orders Policy

Due to the extra time and costs involved with shipping internationally, we only ship international orders where the product total is over $100.00 (except for some Canadian shipments). Due to the increased risk for fraud on credit cards from foreign banks, we will only process credit card purchases where the following criteria are met:

  • Customer's credit card supports "Address verification System. ("AVS")
  • The order will be shipped to the billing address.
  • Order will be shipped with signature required.
Customer is responsible for all customs fees and overseas wire fees. Any bills we receive for these fees will be automatically charged to customer's account plus any additional costs for that transaction (i.e. bank wire or credit card fees). Order will not be processed until payment is received. Please allow 1-2 weeks for setting up your first order with us due to time delays in verifying payment methods. All production timelines given commence from the next business day after payment is received and all artwork (where applicable) is approved and finallized. To avoid miscommunications, timelines are only discussed in written form via fax or email.


  • For procedures for placing and order, charges, etc, please click here.
  • Product weights shown may not reflect the product's actual weight, but instead is a determination for shipping costs. If you want to know the actual product weight, please click here to contact us.
  • Chargebacks are not accepted as a means of handling returns, exchanges, late shipments, incorrect orders, or any other issues with your order. If you have a problem or concern regarding your order, please click here to contact us with your concerns so we may assist you.
  • We cannot be responsible for inaccurate emails, phone numbers, addresses provided to us by customers, nor for any problems with receipt of said correspondences. Customer is ultimately responsible for staying on top of all correspondences and deadlines in a timely manner according to the Leslie's Best policies.
  • We do our best to describe all products as detailed as possible. If you have any questions about a product, please contact us before ordering it so that we ensure you are getting the right items for your needs.
  • We cannot charge to customers' shipping accounts for orders under $500.00. For orders over $500.00 wishing us to charge to their shipping accounts, please contact us with what you want to order so we can see if we are able to charge to your particular shipping carrier. There will still be handling fees due, and rush fees may also apply.
  • The product you receive may not have prices on them. The item number on the product hang tag may not match the item number on our website. If you need a list of prices and what item numbers match the corresponding product hang tag, please ask us at the time you place your order and we'd be happy to get a list to you within 1 to 2 weekdays.
  • Prices are subject to change without notice. Orders are charged the price shown on the website at the time the order is placed.
  • We reserve the right to correspond via email or fax or other written means if we feel circumstances warrant having written record of correspondences, and therefore meriting ceasing future correspondence via telephone.
  • You agree to be responsible for all costs incurred related to your transaction(s) and/or collecting your balance due. This includes, but is not limited to, costs including returned check fees, additional shipping costs, monthly late fees, collection agencies, legal costs, etc.
  • You agree to allow us at least three full business days to rectify any problems with your order before filing any complaints with any oversight organization like the Better Business Bureau or before submitting any chargeback with your credit card company. In this case, you the customer must be available to correspond with Leslie's Best in an effort to reach a solution. Leslie's Best reserves the right to charge you, the customer, a handling fee of $50 or more, plus any fines, attorney fees, chargeback fees, etc. if this policy is not followed.
  • Whether you order online, fax, or mail, all orders are subject to DanceCheer.NET's Policies and Conditions of Use. By ordering with us, you acknowledge that you have fully read and agree to the terms on the Policies and Conditions of Use webpages (see links at the bottom of this webpage).
  • Orders that have a high Fraud Risk Factor may be required to provide copy of driver's license and credit card to verify identity before we process order.

Click here to request a return or exchange

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